Careers @ The Whisky Exchange – Scotch Whisky News
Careers @ The Whisky Exchange
The Whisky Exchange currently has two full time vacancies: we are looking for a Customer Services Administrator and a Web Content Editor. Candidates ideally should be within a 10 mile radius of our head office in Park Royal as this is where they will be working on a daily basis.
Customer Services Administrator
The role will involve dealing with retail and trade customer orders from receipt through to despatch, including making recommendations where necessary; processing confirmed orders and any amendments on our internal admin and accounting systems; and full aftercare customer service support including liaising with customers to resolve any queries or order issues.
You will need to be polite and professional at all times, whether serving customers on the telephone, by email or on a face to face basis, as you will be the point of contact for ‘walk-in’ customers to our Park Royal showroom.
The ideal candidate should have some previous customer service and administration experience. Product knowledge and experience in retail or within the drinks industry are beneficial but not crucial.
Applicants for this position must be flexible & be willing to work on weekends during busy periods. For a full job spec for this position, please email kiran[at]thewhiskyexchange.com. CVs may also be sent to this email address for consideration.
Web Content Editor
The role will involve writing and managing the creative content of all our websites; generating valuable content for existing customers; attracting new customers to the site using both conventional PR (press releases) and digital media activity.
The candidate will need a good working knowledge of all categories of spirits and liqueurs, plus fast and efficient research skills and the ability to write clear, engaging and effective copy to tight deadlines. Flawless vocabulary and grammar skills are a prerequisite for this role.
You will need to be well-organised and self-motivated; comfortable under urgent time pressures; able to effectively prioritise a large and varied workload.
Roles & responsibilities will include: ensuring new products are added to websites swiftly, accurately and with a maximum of concise detail and description, including sourcing tasting notes where necessary; ensuring product info is up-to-date on our system; adding relevant articles and planning and executing new offers and features; writing newsletters and blog posts; taking an active role in digital media, including viral and affiliate marketing, social media, blog sites, forums etc..
Applicants for this position must be flexible & be willing to work on weekends during busy periods. For a full job spec for this position, please email kiran[at]thewhiskyexchange.com. CVs may also be sent to this email address for consideration.
